Frequently Asked Questions

General
1. What is T2O Creation?

T2O Creation is a small family-run business offering practical, problem-solving products at affordable prices to customers across India.
2. Are your products tested?

Yes. We personally use and test every product before offering it to customers.
3. Do you offer customer support?

Yes, you can reach us anytime at t2ocreation@gmail.com
4. How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.
5. Do you restock sold-out products?

Yes. If something is out of stock, it will usually be restocked soon. You can contact us for updates.

Shipping & Delivery
1. Do you deliver across India?

Yes, we ship to all Pincode areas across India.
2. How long does delivery take?

Standard delivery takes 4–7 business days, depending on your location.
3. How much is the shipping fee?

Shipping charges vary by product weight and location. Final shipping cost is shown at checkout.
4. Which courier partners do you use?

We ship using trusted partners like Delhivery, Blue Dart, Ecom Express, and India Post.
5. What if my package is delayed?

Delivery delays may happen due to weather, logistics, or pincode restrictions. You can contact us with your order ID, and we’ll help you track it.

Payment-Related
1. What payment methods do you accept?

We accept UPI, Debit/Credit cards, Net Banking, and Cash on Delivery (if available for your pincode).
2. Is Cash on Delivery available?

Yes, COD is available for most locations. Extra COD charges may apply depending on the product.
3. Is my payment information secure?

Yes. All payments are processed through secure and trusted gateways.

Returns & Refunds
1. What is your return policy?

You can request a return within 7 days of delivery for damaged, defective, or wrong products.
2. How do I request a return?

Email us at t2ocreation@gmail.com or message us with your order number and product photos.
3. When will I receive my refund?

Refunds are processed within 3–7 business days after we receive and verify the returned product.